+34 928 153 776 reservations@hccanarias.com

ALL YOU NEED TO KNOW

Frequently Asked Questions

Safety

Emergency contact numbers:

During Reception hours from your room: 9

For emergencies outside Reception hours only: Club Vista Amadores +34 928 725 464 / Club Puerto Calma +34 928 561 444

Ambulance, police, firefighters: 112

What are the COVID entry requirements for Spain / Gran Canaria?

For COVID requirements for entry in Spain, please access following link

COVID requirements Spain

For COVID requirements for entry in the Canary Islands, please access following link (sponsored by the Canarian Government and only available in Spanish language, therefore it is suggested to open in Google Chrome for automatic transation purposes).

COVID requirements Canary Islands

What are the COVID safety measures when I am in Gran Canaria?

The Council of Ministers has approved the Royal Decree modifying the mandatory use of masks during the health crisis situation caused by COVID-19, coming into force on the 20th of April 2022 at 00:00 hrs.

Therefore, in accordance with the provisions of section 2 of the seventh final provision of Law 2/2021, of March 29, after hearing the CISNS at its meeting on April 6, 2022, at the proposal of the Minister of Health, and after deliberation by the Council of Ministers at its meeting on April 19, 2022, the obligation to wear masks is hereafter established in the following terms:

“People six years of age and older are obliged to use masks in the following cases:

  1. In health centers, services and establishments which establishes the general bases for the authorization of health centers, services and establishments, by people workers, visitors and patients with the exception of people admitted when they stay in their room.
  2. In social-health centers, workers, and visitors when they are in shared areas.
  3. In air, rail or cable means of transport and in buses, as well as in public passenger transport. In the closed spaces of ships and boats where it is not possible to maintain the distance of 1.5 meters, except in the cabins, when they are shared by groups of cohabitants.

The obligation contained in the previous section will not be enforceable in the following cases:

  1. To people who present some type of illness or respiratory difficulty that may be aggravated by the use of the mask or who, due to their disability or dependency, do not have the autonomy to remove the mask or present behavioral changes that make its use unfeasible.
  2. In the event that, due to the very nature of the activities, the use of the mask is incompatible, in accordance with the indications of the health authorities.
Where can I take a COVID test?

OPTION 1: Clínica Scandinavica Puerto Rico – test at clinic and hotel

Monday to Sunday from 09:00 to 19:00 hrs.

Antigen

At hotel: 35€

At clinic: 25€

PCR

At hotel: 95€

At clinic: 80€

Test results the same day in the afternoon by E-Mail or WhatsApp.

Test results for pick-up at clinic, the day after from 09:00 hrs.

Contact details: Tel: +34 928 562 324; E-mail: teresa.guerra@juaneda.es or ask our reception to make the appointment for you.

Important to bring / show your passport.

Option 2: Covid Test Point by San Roque University Hospital Maspalomas – test at hotel

Scan the QR code available at your reception

Antigen

Monday to Sunday 08:30 – 16:30 hrs

Price 40€

Test results by e-mail after 7 hours

PCR

Monday to Sunday 08:30 – 16:30 hrs

Price: 140€

Tests before 13:00 hrs, results by e-mail as from 20:00 hrs

Tests after 13:00 hrs, results by e-mail next day from 08:00 to 12:00 hrs.

Important to show your passport.

What do I do when the fire alarm goes off in the resort?

All our resorts are equipped with a fire protection system.

If the fire alarm goes off, please remain calm and follow the instructions from our staff.

On the inside of your entrance door, you will find a plan showing the emergency exits.

 

I need to see a doctor, where can I go?

For emergencies: contact your reception or dial 112 (ambulance, firefighters, police).

For normal doctor visits: ask your reception for recommendations, to ensure the best attention.

Holiday Club is currently collaborating with:

Clínica Scandinavica – Puerto Rico

Contact details: Tel: +34 928 562 324; E-mail: teresa.guerra@juaneda.es or ask our reception to make the appointment for you.

San Roque University Hospital – Maspalomas

Contact details: Tel: +34 928 404 142, or ask your reception to make the appointment for you.

They will ask for your travel insurance, or EU medical coverage certificate.

Are there defibrillators at the resorts?

Each resort has a defibrillator at the reception.

What do I do in case of an emergency?

Emergency contact numbers:

During Reception hours from your room: 9

Outside Reception hours: +34 928 725 464 / +34 699 224 721 (Club Vista Amadores)

Ambulance, police, firefighters: 112

General

What room types are offered at the Holiday Club Canarias resorts?

The rooms are 1-bedroom apartments with a maximum occupancy of 4 persons (2 in the bedroom and 2 on the sofa-bed), and 2-bedroom apartments with a maximum occupancy of 6 persons (2 in each bedroom and 2 on the sofa-bed).

Do the resorts have smoking rooms?

None of our resorts have rooms for smokers and smoking is not allowed inside the rooms and in the common areas of the Complex, except in those that are outdoors (RD.42/2010 of December 30).

You are allowed to smoke on the outside terrace or balcony of your apartment, provided good neighborliness is respected.

In the common outdoor areas, smoking is only allowed in the designated places. In each resort there is a single smoking area, near the pool, marked with a green sign. Smoking is prohibited outside this area.

Are pets allowed?

We know that your best friend is very important to you but, due to hygiene and security reasons in our resorts and apartments, pets are not allowed.

How do I get from the airport to the resort?

By bus

Global Bus line 91 offers a direct service from Las Palmas airport to Puerto de Mogán with stops in Puerto Rico and Amadores. Buses leave every day, every hour, from 6:00 hrs. to 21:00 hrs.

By taxi

A taxi journey takes around 40 minutes, as the airport is ± 50 kms from any resort. Private transfers can be booked on our site HERE

By car

See our GPS coordinates at our “Contact” page.

Are there supermarkets at the resorts?

Club Sol Amadores has a mini-market located next to the reception.

For the rest of the resorts, supermarkets are available at walking distance.

All receptions sell 5-litre bottled water.

Are the swimming pools heated and when can I use them?

Our heated freshwater pools (± 25ºC) are open from 10:00 hrs to 18:00 hrs. For your own safety the pool cannot be used outside these hours.

Do all resorts have private parking?

Yes, although with limited spaces.

Reservations

How can I request a late check-out?

If you would like to stay in your apartment after 11:00 hrs, please check with reception before 12:00 hrs the day prior to your departure.

We will do everything possible to accommodate your request, and if possible, there will be an additional cost for staying longer.

How do I indicate any special requests?

You can contact your customer services representative, or your receptionist. We will do everything possible to accommodate your request.

Reception

What documents do I need to present when checking in?

Upon arrival at the resort you must present the personal documentation (ID, passport …) of ALL guests.

At what time do I check in and check out?

The check-in time is 16:00 hrs. However, our staff will try their utmost to check you in as early as possible. The check-out time is before 11:00 hrs. 

If you would like to stay in your apartment after 11:00 hrs, please check with reception before 12:00 hrs the day prior to your departure. There will be an additional cost for staying longer.

What are the reception opening hours?

The Club Puerto Calma reception is staffed 24 hours.

The Club Playa Amadores reception is staffed from 08:30 hrs to 00:30 hrs

The Club Sol Amadores reception is staffed from 08:30 hrs to 00:00 hrs.

The Club Vista/Jardin Amadores reception is staffed 24 hours.

For emergencies outside Reception hours only: Club Vista Amadores +34 928 725 464 / Club Puerto Calma +34 928 561 444

or 112 (Ambulance, Police, Firefighters).

Can I shower and leave my luggage when I have checked out and have a late flight?

All our resorts offer dressing rooms / shower at the reception bathrooms, and your luggage can be kept in a designated area near the reception.

Can I hire a car at the reception?

Yes, you can. The car-hire company we work with is a local collaborator we have worked with for many years. Their service is excellent and prices are all-inclusive.

Can I book excursions or activities at the reception?

Yes, you can. Our receptionists will be happy to help and suggest.

Housekeeping

How many times is my apartment cleaned?

Holiday Club Canarias offers its clients a cleaning service of the apartment five days a week – including a change of towels if necessary.

Being environmentally conscious, Holiday Club promotes ecological use of towels. Therefore, your towels will be changed if you leave them on the floor, or in the bathtub.

If you wish to change your pool towels, please hand them in at the reception and you will be given the same amount of clean towels.

There is no cleaning service on Thursdays and Sundays.

Bed linen is changed every seven days upon an extended stay.

At what time is my apartment cleaned?

The apartments are cleaned from 09:00hrs to 16:00hrs, except on Thursdays and Sundays.

If you wish your apartment to be cleaned as soon as possible, please hang the door handle sign with the green side showing outwards on the outside of your apartment door and the cleaning staff will prioritize it.

If you wish not to be disturbed, hang the sign with the red side showing outwards.

Do not forget to remove the red sign before 11:30hrs. If not, the housekeeping service will not be provided on that day.

What do I do with the garbage on non-cleaning days?

If you wish the garbage bag to be removed during the days that your apartment is not being cleaned, please throw the bag in the respective containers.

Locations:

Club Playa Amadores – hallway to the lift;

Club Sol Amadores – car park;

Club Puerto Calma – car park;

Club Vista & Jardín Amadores – outside the resort at ± 30m distance.

Please do not leave your garbage outside of your apartment. This will create unpleasant odours and attract cockroaches and insects.

Where can I find the recycle containers?

Club Sol Amadores and Club Puerto Calma now have 3 main recycle containers (glass, plastic and paper) at the end of each corridor.

In Club Vista Amadores, Club Jardín Amadores and Club Playa Amadores, unfortunately we only have the glass containers at your disposal, as there are no large municipal recycle containers for plastic and paper in the proximity of the resorts.

The large recycle containers that are provided by the Mogán Town Hall can be found:

Club Playa Amadores – roundabout outside the resort;

Club Sol Amadores – car park and street outside the resort;

Club Puerto Calma – car park near the elevator;

Club Vista & Jardín Amadores – outside the resort at ± 30m distance.

Sustainability and more…

Maintenance

The maintenance team works from 08:00 hrs to 16:00 hrs. Please report any incident to our reception. Incidents reported to the reception before 16:00 hrs will be addressed, whenever possible, the same day and if this is not possible, the following day.

Laundry

Club Jardin Amadores, Club Playa Amadores and Club Vista Amadores have a washing machine in all units. In the other resorts, washing machines and dryers are available in the common areas. Please contact the reception for more information.

Room

Television: please do not reschedule the order of the programmes in the televisions according to your preference. This complicates and increases the technician’s work. If you encounter any difficulties, please contact the reception.

Parasols and canopies: please close them in windy conditions, at night and when leaving the apartment.

Animals: please do not feed stray animals (cats, pigeons etc). Apart from being a hygiene hazard, these also represent a serious inconvenience to the guests.

Appliances: should you need help with the functionality of electrical appliances, please ask the reception.

Sustainability

Please be cautious with the use of water and electricity and we would like to request for your collaboration with the following:

  • Re-use towels when possible. If you wish to change your towels, place them on the floor or in the bathtub.
  • Use the dishwashers and washing machines only when they are full, and use the ECO programme (short programme for washing machine and 50ºC for dishwasher) whenever possible.  Dishwasher tablets are provided at check-in day. Should you need more detergent, please ask the reception.
  • Use the tumble dryers only when strictly necessary.
  • Have showers instead of baths.
  • Please turn off your air-conditioning when you leave your room, and do not leave doors and windows open when it is turned on.
  • The location of the recycle containers can be found under “Housekeeping”

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