Internal House rules
Welcome to Holiday Club Canarias
Thank you for choosing us for your holiday. Our goal is for you to enjoy the best moment of your life with us. To ensure a pleasant stay for all our guests, we kindly ask you to follow the rules below, always set from a place of respect and hospitality.
General Rules:
- Guest Identification: Only those who have completed check-in, presented valid ID (passport or national ID), and signed the registration form will be considered official guests of the resort.
- Visitors: For security and comfort reasons, external visitors are not allowed in rooms or shared facilities (pool, solarium, etc.).
- Timetable: Rooms are available from 4:00 PM on arrival day and must be vacated by 11:00 AM on departure day. Late check-outs may incur an additional night’s charge.
- Parking: The resort is not responsible for any damage to or theft from vehicles parked on the premises.
- Guest Conduct: Guests are expected to speak in a moderate tone and ensure their children do not disturb other guests. Any damage caused intentionally or by negligence to resort property will be charged to the guest.
- No Parties Allowed: Parties or celebrations in rooms or shared spaces are not permitted.
- Lost & Found: Lost items will be kept for up to 30 days. Shipping costs are borne by the guest. After that period, items will be handed over to the local police.
- Valuables: The resort does not assume liability for jewelry, cash, or other valuables left in rooms. We recommend using the in-room safe.
- Respect & Safety: Aggressive or disrespectful behavior, drug use, or signs of intoxication may lead to immediate expulsion from the resort.
- Smoking Policy: Smoking is prohibited inside rooms and indoor common areas. Designated outdoor smoking zones are clearly marked. Violations may result in a €100 cleaning fee.
- Towel Usage: Towels must only be used for their intended purpose. Improper use will incur additional charges.
- Maximum Occupancy: The number of guests per room must not exceed the limit stated in the reservation.
- Dress Code: Please wear appropriate attire in all public areas, especially at reception and in indoor facilities.
- Sunbed Use: Reserving sunbeds without using them is not allowed. Sunbeds may only be used while using the pool.
- Hanging Items: Hanging clothes or other items on balcony railings visible from the outside is not permitted.
- Unforeseen Issues: Any situation not covered by these rules will be resolved by resort management.
Deposits:
- General Damage Deposit: A €100 deposit is required at check-in to cover potential damages to the apartment or resort facilities. This may be paid in cash or as a card hold. It will be released or refunded within 7 days after departure, following an inspection.
- Pool Towel Deposit: A separate €15 deposit per towel is required for use of pool towels. This will be refunded upon their return in good condition to reception.
By signing the registration form, the guest agrees to all terms outlined in these regulations.
We wish you a truly unforgettable stay at Holiday Club Canarias!