General booking and cancellation terms for Holiday Club Canarias (“Holiday Club”) resorts for reservations made from 1 September 2023

Scope and special conditions. 

These terms and conditions apply to accommodation bookings made by consumer customers, unless otherwise agreed in writing at the time of booking the accommodation or stated otherwise in the terms and conditions of an individual booking. The Holiday Club may update the Terms at its sole discretion, with the new Terms taking effect upon publication.

Reservation and cancellation terms for Holiday Club’s resorts.

The full amount of the reservation will be charged at the time of booking. The online payment methods are credit card (Visa, MasterCard, Maestro and Visa Electron without surcharge, or American Express, Diners Club, Discover, JCB and Union Pay with an additional surcharge of 3%). When the reservation is made through our Customer Service and Reservations team by phone, the method of payment is a credit card. If the customer does not have a payment card, the amount of the reservation can be paid by bank transfer, but the reservation will remain unconfirmed until payment has been received into the Holiday Club bank account.

Prepayment will confirm the booking, and the apartment will be automatically booked. A prepaid reservation cannot be changed or cancelled. If the customer does not arrive, the prepayment will not be refunded.

Customers are permitted to modify the dates, subject to 7 days prior notice before check-in. New dates are subject to availability and any price increase must be paid in advance to confirm the modified reservation. Holiday Club will not refund any monies in case of modified reservation with a lower price.

We recommend travel insurance for our customers in case of any unexpected situations.

General terms to be observed in promotional campaigns. 

Offers apply to new bookings only, not cancelled or re-booked during the promotion. The offer price is valid during the promotion period, subject to availability, and cannot be transferred to other dates after the offer validity period or combined with other discounts and offers.

Discounted apartments and extra beds are subject to availability and may vary by date of arrival and departure. Current cancelation terms, as stated above, apply. We reserve the right to make changes.

Stay in apartments and pets.

We know that your best friend is very important to you but due to hygiene and security reasons in our resorts and apartments, pets are not allowed.

Please consult Holiday Club’s internal house rules HERE.

Commentaries.

If you have any comments regarding the equipment or condition of the apartment, please contact the reception as soon as possible after the start of your holiday.

Holiday Club’s right to cancel the reservation.

Holiday Club can propose to the customer to transfer the reservation or cancel the reservation, if the reservation cannot be carried out by reasonable means at the reserved time, for example due to force majeure. If the reservation is cancelled by Holiday Club, the customer has the right to get the entire reservation fee back.

Incorrect price information.

Holiday Club has the option of refusing to confirm a booking if there is a significant and obvious error in the price shown on the website.

Customer communication related to the reservation. 

Holiday Club can send accommodation-related customer communications to the contact details provided in the booking information.

Collection of personal information. 

Holiday Club Canarias collects personal information from customers. Personal information is required, among other things, to confirm the accommodation reservation. Detailed information on the processing of personal data can be found on our WEBSITE.